Accessible Anytime, Anywhere
Customers can make bookings directly through WhatsApp, without phone calls or visits to external websites.
Using the familiar WhatsApp interface ensures a user-friendly experience, reducing the learning curve for making bookings.
Increased productivity in managing bookings by WhatsApp flow and allows teams to focus on other critical tasks.
How its work? Step-by-Step Booking Process
Start Conversation: Customer can start a chat with your WhatsApp number directly via WhatsApp application
Request Booking: Request your customer to provide intent to book a service or appointment by chatbot
Get Details: Request to follow the prompts to provide necessary information, such as date, time, and any specific requirements
Confirmation: Once all details are provided by customers, the system will confirm the booking and provide relevant details
Nowadays, many companies are taking help from automation, especially for processes like booking services. Automating these processes is crucial because managing numerous reservations manually can overwhelm agents and companies. Automation ensures smooth handling of reservations, especially when relying on human agents alone. Using automated tools becomes essential for smart and organized reservation management.
What are automatic booking flows?
Automatic booking flows refer to streamlined processes through which a potential customer or lead can effortlessly secure a reservation for future service. In this context, individuals engage with a chatbot to initiate an automated reservation, with subsequent communication facilitated by a human agent.
It is crucial to emphasize the importance of accurate and organized customer identification within booking flows. This becomes particularly significant for companies providing many services, as precise lead identification ensures effective handling by the human team without causing confusion.
What are the advantages of automatic booking flows on WhatsApp?
Creating automatic booking flows on WhatsApp offers numerous advantages, easy team efforts, and allowing agents to focus on more impactful tasks.
The key benefits include:
1. Smart automation of repetitive booking procedures.
2. Chatbot-assisted automatic management of leads or customers.
3. Effortless automatic assignment of leads or customers to the relevant department or team.
4. Automatic qualification of leads or customers.
By automating the booking process, significant time is saved, as WhatsApp efficiently directs leads to the appropriate team for qualification and gathers essential information about the potential customer's preferences and requirements.